At each of the three Health Centres, the Practice offers routine pre-bookable appointments (which can be booked up to 6 weeks in advance) as well as a number of 'book on the day' appointments for urgent medical problems. You will normally see your 'usual doctor' unless he or she is not available, when you will be offered an appointment with another doctor at the Practice (this may be a locum if a doctor is on leave). All of the doctors at each of the Health Centres will be able to deal with any of your problems as they will have full access to your medical records.
Please remember when booking appointments that we have three surgeries and the doctors normally work at each of the sites as follows:
- Dr Cook; Dr Wilson; Dr Thomson; Dr Graham; Dr Nelson
- Dr Purwar; Dr Lewis; Dr Lynch; Dr Seyoum; Dr Darbyshire
Appointments can be made for all three surgeries by telephoning 01273 834388, by calling in to your surgery, or by booking online.
In order to provide a better service to our patients and improve your options, if an appointment is not available with the doctor of your choice, you may be offered an appointment with a doctor at any of our three surgeries.
Appointments with the doctors are for 10 minutes. We are happy to deal with more than one problem in this session but may ask you to book another appointment if more time is required. If you know that you have multiple or complex issues to discuss, please request a double appointment at the time of booking. Please make separate appointments if more than one member of the family needs to be seen.
If you cannot keep your appointment for any reason, please let us know as soon as possible so that it can be offered to another patient and thus avoid a wasted appointment.
Telephone 01273 837981 to cancel an appointment without having to go through the switchboard.
Our Surgeries have access for the disabled.
The doctors and nurses are happy to give advice over the telephone for problems which do not require an appointment or visit. It is helpful to let the receptionist know your details. The receptionist will ask for a contact telephone number where the doctor can ring you back when available. Please note that reception staff are, for the most part, not medically qualified and are unable to give you medical advice. Please do not phone before 8.30am or after 6.00pm if your call is not urgent.
Travel Vaccination Appointments
Please see important information under 'Travel Vaccinations'.
The reception staff will assist you in making emergency and routine appointments to see your doctor or a nurse, process repeat prescription requests, answer numerous and varied questions and offer help and assistance at all times. It is a legal requirement that confidentiality of patient records is maintained at the highest level by all staff and a copy of our Confidentiality Policy is displayed at each of the Health Centres.