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Please be aware that if you arrive late for an appointment, it is not our reception team’s decision as to whether or not you can still be seen, it is a clinical decision that will be made by your doctor or nurse.  We will always see or speak to someone with a clinically urgent need, but you may well have to wait until the end of surgery, as it is unfair to delay those who attended on time.  If you had a routine appointment and arrive late, you may well be asked to re-book for another day.

We understand that there are circumstances beyond our patients’ control that can make them late on some occasions, and we will be flexible whenever we can but sometimes this will not be possible.


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