Repeat Medication Q&A Leaflet
Your doctor has put you on repeat medication; this is usually a medication that they expect you to be taking on a long term basis. This leaflet contains some common questions you may have about what this means.
If you have any further questions that we haven’t answered here please speak to one of our receptionists.
How do I order more medication?
Unless your doctor has specified they wish to see you again before more medication can be issued you can request this yourself in the following ways:
- By ticking the box on the slip attached to your medication and returning this to the surgery
- By completing a prescription request form (to be found at the front desk at the surgery)
- By making a request via system online (Please speak to reception if you would like access to this service)
- By making a request in writing and returning this to the surgery
- By speaking to your allocated pharmacy for them to order on your behalf
PLEASE NOTE THAT YOU CAN NOT REQUEST YOUR MEDICATION OVER THE TELEPHONE OR VIA EMAIL
When can I order more medication?
You can order your medication up to 2 weeks before you run out. If you leave ordering until the last minute we cannot guarantee that your new prescription will be ready before your existing one runs out.
When can I collect my prescription?
Routine prescription requests usually take 2 working days to be ready for collection at the surgery. If a medication review is due then we ask for you to allow 3 working days
This is our time frame for repeat orders; there may be an additional period of time you need to wait for the pharmacists to fill the prescription, which may be dependent on the availability of a product.
Where do I collect my prescription from?
You can arrange for your prescription to be delivered to your nominated local pharmacy, just ask at reception if you are unsure which pharmacy you have nominated. If you do not wish to nominate a pharmacy your prescription will be ready to collect from your local surgery within 2 working days of your request.
I’m going on holiday and will run out while I’m away, what do I do?
Speak with the receptionist or write us a note explaining you need extra to cover your holidays and we will arrange for extra to be issued.
My medication has reached its review date, what does this mean?
All medication has to be routinely reviewed by your GP; this doesn’t necessarily mean you need to see your GP. You can request your medication as usual and if the GP wishes to see you then we will be in touch with you. If you don’t hear from us then your prescription will be processed as usual.