LATEST NEWS

4th Aug

Message for patients with diabetes at the practice

As you know, as part of your diabetes annual review, urine testing is really important to look for early signs of kidney damage. We do this through a test called the albumin:creatinine ratio (ACR) test, which looks for small amounts of protein in the urine.

We know people struggle to do the test, and many would prefer to avoid the clinic and test at home wherever possible. That’s why we are offering a new, NHS funded service to allow people to do this test at home with a kit and a smartphone.

If you meet the criteria for the new service, you will receive a text message (or a letter) about the Minuteful Kidney service, which is provided by Healthy.io. If you want to find out more, please click here: https://lp.healthy.io/minuteful_info/.

You do not need to pay for the service, and if you would rather opt out of the process you can say at any time. If you want to speak to their customer support team, you can call them on 020 7183 7939.

5th Jul

Face Masks

Dear all,

We are introducing the mask rules again in the GP practice. We are experiencing a high level of staff absence due to Covid infection. NHS guidance state that any health care worker who is Covid positive must stay away from work for at least five days. This is having a big impact on our workforce and ability to provide services. We want to also prevent infection of the many vulnerable patients we see.

The mask guidance is not enforceable by law, so remains a patient’s discretion to follow the advice or not.

We don't like the masks any more than you do, but request your support to help us keep all our patients healthy and our staff healthy and able to work.

Thanks all,

Team MSHC

 

telephone room
16th Jun

Contacting Mid Sussex Health Care

We receive a large volumes of calls every day and try to answer them as quickly as possible. We have a designated phone room based in Hurstpierpoint which takes calls for all of our sites, where we have 6-8 staff answering your calls from 8.30-6pm.  Due to staff movement, we have a number of new team members who are still training.  We ask that you show them kindness and patience to support them while they are learning the ropes. 

Our staff will ask you for some information regarding what the appointment is for in order to be able to make your appointment with the right clinician, if you do not wish to share this you can let them know it is private.

If you are on hold when you call us please be patient and wait while we try to answer your call.

There are alternate, quicker ways to contact us

 

28th Feb

Referrals

Hello

We are receiving lots of calls from patients asking us about their referrals. Once we send a referral off to the hospital or other provider we do not get notified of when the appointment will be and do not have any control over these bookings. If you want to find out how long the wait will be or other queries please contact the provider directly on the numbers attached to the link below.

https://www.midsussexhealthcare.co.uk/_common/getdocument/?id=99831

We know it is unsettling and difficult to not know when your appointment will be but we don't have any influence over appointments and don't have any special access to finding out. All we can do is ring the same numbers you can.

We are working with the local health authority (West Sussex CCG) to find ways to get you more information and ideally better access to clinics and appointments.

Thanks for your understanding.

MSHC.

WHO poster
17th Dec 2021

Covid-19 infections

27th Oct 2021

Covid Passports

The only info you need re Covid passports is here:

https://www.gov.uk/guidance/demonstrating-your-covid-19-status

For access to links with additional travel information, please go to our Coronavirus page and click on the Covid Vaccine icon.

No one should ever charge you money to prove your COVID vaccine status.

P.S. you are all amazing for getting your vaccines done - one of the best vaccine uptake areas in the country (and therefore the world). Helping yourself helps us all.

 

 

Covid-19 Testing
5th Jul 2021

Patients with 'viral' symptoms

Hello all.

We are in contact with quite a few patients now who are presenting to us with 'viral' symptoms: sore throats, headaches, runny nose and earaches most commonly.  If you have these symptoms and you also happen to have a cough, a high temperature (37.8c or more) or altered smell or taste then you still have to assume you might have COVID. 

You need to follow the 'blue advice' below: Self isolate and arrange a formal lab based PCR test. The home lateral flow tests you have are not good enough sadly.

You can still call us and if we need to, we will see you but you don't need to wait to contact us before arranging the PCR test and the earlier you get the test the less time you will have to self isolate.

Thank you for working with us on this.

All the team at MSHC

24th Jun 2020

Taking a skin photo guidance MSHC

23rd Apr 2020

Patient Online Accesss - SystmOnline and Smartphone Apps

Patient Online Smartphone Apps

Please see links below to SystmOnline for patients smartphones and tablets (one for Apple and one for Android).

Apple iPhones and iPads: https://itunes.apple.com/gb/developer/tpp/id711398513

For Android devices: https://play.google.com/store/apps/details?id=px.app.systmonline&hl=en_GB

Logging into Systm Online for the first time

You should have been given a username and temporary password by the receptionist after they have activated your account. You will need to log in to your new account before midnight in order to set a new password.

In order to log into your account you will need to go to the web address on your letter and then scroll down to the bottom of the page and click on the logo.

You will then be prompted to enter your username and password and should then be directed to update your password.

Should you have any problems logging in or forget your password at any time please bring photo ID to the reception desk and ask for a password reset.

30th Sep 2019

NHS Health Checks

As a practice we have elected to not offer NHS Health Checks for 40-74 year olds because of the lack of evidence of benefit, and the risks of detecting 'illness' that would not cause any harm. The recent Cochrane review of 14 trials (with 182,880 participants) demonstrates this clearly, and includes an excellent plain language summary.

Furthermore, we believe this to be a waste of public resources, not targeting the population who stand to benefit the most. Please read the Cochrane review link above for an explanation of the science behind this decision.