Suggestions & Complaints

Want to make a suggestion to the practice?

Your comments and suggestions are important to us, receiving them helps us to look at how we are working and at areas that may need more clarity or improvements.  please send them to us by email to [email protected]

Medical matters cannot be dealt with via the website. If you have a query regarding a medical matter please telephone reception to make an appointment to speak to the appropriate person or complete an eConsult form which is accessible via a link on the home page.

Want to make a complaint?

We make every effort to give the best service possible to everyone who attends our practice.

However, we are aware that things can go wrong resulting in a patient feeling that they have a genuine cause for complaint. If this is so, we would wish for the matter to be settled as quickly, and as amicably, as possible.

If  you have a complaint or concern about the Practice, please let us know.  We are always looking for ways to improve so please do tell us when we are not meeting your expectation and give us your ideas on what we should change.  To pursue a complaint please see our Complaint Information Leaflet below which will give you information on

  • how to complain
  • how we handle your complaint
  • complaining for someone else
  • complaining to others

Please find below the Practice’s official complaint form.  Receiving a complaint in this way helps with the administration and processing of your complaint however, this does not mean you have to put your complaint in writing.  Should you prefer to talk to the Practice Manager, she is happy to take your call.