Please do not book an appointment in order to request medication.
Book Your Appointment Online:
- a simple and secure way to access you appointments
- search for appointments, book and cancel appointments at your GP surgery, and see details of your upcoming and past appointments.
- you can check or cancel appointments with a GP, nurse or other healthcare professional
- you will get help faster
Non-urgent advice: Patient Notice
GP appointments: Our appointment booking system has a rollover of 5 weeks to enable you to book appointments up to 5 weeks in advance for routine matters. There is a combination of face to face and telephone appointment slots to see a GP. Face to face will be the time you booked, a telephone call will be between 8.30am and 12 noon, afternoon appointments are between 2.00pm and 6.00pm.
Blood test appointments: Please note these are for GP requested blood tests ONLY or if you have been sent a link by the practice team. Appointment’s booked not at the request of the practice or GP will be cancelled.
CORONAVIRUS: If you have been in contact with a known or suspected case please do not attend the surgery. If you have cough and cold symptoms we would encourage you to self-manage at home, for more information see the NHS website.
Non-urgent advice: Appointments System
At each of the three Health Centres, the Practice offers pre-bookable appointments (which can be booked up to 5 weeks in advance) as well as a number of ‘book on the day’ appointments for urgent medical problems.
A trained receptionist will take your call and gather as much information from you as possible to pass on to the GP. During this process they may suggest an alternative route for you to a faster, more appropriate clinician such as using NHS 111, a pharmacist or a urgent treatment centre.
Appointments with the Practice are available as either face to face or as a telephone appointment.
Where possible we will try and book your appointment with your ‘usual doctor’ unless he or she is not available, when you will be offered an appointment with another doctor at the Practice (this may be a locum if a doctor is on leave). All of the doctors at each of the Health Centres will be able to deal with any of your problems as they will have full access to your medical records.
Please bear in mind that for telephone appointments in the morning the doctor will call anytime between (08:30-12:00) or the afternoon, (14:00-18:00).
Non-urgent advice: Please Note
Please remember when booking appointments that we have three surgeries and the doctors normally work at each of the sites as follows:
Dr Cook; Dr Wilson; Dr Thomson; Dr Standen; Dr Udeen
Dr Purwar; Dr Lewis; Dr Lynch; Dr Seyoum; Dr Darbyshire
Dr Winn; Dr Konrad
In order to provide a better service to our patients and improve your options, if an appointment is not available with the doctor of your choice, you may be offered an appointment with a doctor at any of our three surgeries.
Appointments with the doctors are for 10 minutes. We are happy to deal with more than one problem in this session but may ask you to book another appointment if more time is required. If you know that you have multiple or complex issues to discuss, please request a double appointment at the time of booking.
Please make separate appointments if more than one member of the family needs to be seen.
Non-urgent advice: Cancel an Appointment
It is important that you inform the reception staff if you are unable to attend your appointment, this will allow that appointment to be offered to another patient. If you fail to notify the Practice that you are unable to attend, you will be sent a letter informing you that you have defaulted from your appointment. Persistent defaulters maybe removed from the list.
You can also complete our appointment cancellation notification request form. This can only be used if your appointment has been arranged for more than 24 hours in advance. (excluding weekends and public holidays).
If you no longer need your appointment, please call our cancellation line on 01273 837981.
Non-urgent advice: Out of Hours
111 is the NHS non-emergency number. It’s fast, easy and free. Call 111 and speak to a highly trained adviser, supported by healthcare professionals. They will ask you a series of questions to assess your symptoms and immediately direct you to the best medical care for you.
NHS 111 is available 24 hours a day, 365 days a year. Calls are free from landlines and mobile phones.
In case of a life-threatening emergency, please dial 999.